Welcome to the Smile Factory Support page. We are here to help you with any questions or issues you may have regarding our products and services. Below you will find various ways to get the support you need.
1. Contact Us
If you need assistance, please reach out to our support team:
Email: inquiry@smilefactory.com
We aim to respond to all inquiries within 24-48 hours.
2. Frequently Asked Questions (FAQs)
Q1: What types of products does Smile Factory offer?
A1: We offer custom aligner cases, retail aligner cases, chewies, and other aligner-related products.
Q2: How do I place an order?
A2: To place an order, simply browse our products on smilefactoryus.com and add them to your cart. Proceed to checkout and follow the instructions to complete your purchase.
For custom orders, please email us at inquiry@smilefactoryus.com
Q3: What payment methods do you accept?
A3: We accept various payment methods, including credit/debit cards and PayPal.
For custom orders, bank transfer and checks may be accepted.
Q4: How can I track my order?
A4: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the courier’s website.
Q5: What is your return policy?
A5: For information on returns and exchanges, please visit our Return Policy Page.
Q6: How can I contact customer service?
A6: You can contact our customer service team by emailing us at inquiry@smilefactory.com.
3. Order Issues
Missing or Damaged Items: If you have received a damaged item or your order is missing items, please contact us at inquiry@smilefactory.com with your order number and details of the issue. We will work to resolve the problem as quickly as possible.
4. Product Information
For detailed information about our products, including usage instructions and care guidelines, please visit our product page.
5. Technical Support
If you are experiencing technical issues with our website, please email our technical support team at inquiry@smilefactory.com with a description of the problem, and we will assist you promptly.
6. Feedback
We value your feedback and suggestions. If you have any comments or ideas on how we can improve our products or services, please let us know by contacting us at inquiry@smilefactory.com.
Thank you for choosing Smile Factory. We are dedicated to providing you with the best possible experience and are here to support you every step of the way.
