Effective Date: June 22nd, 2023

At Smile Factory, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with a product due to defects or damage, please review our return policy below.

1. Eligibility for Returns

Products with defects can be returned within 7 days of receipt. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. Return Window

You have 7 days from the date of receipt to return a defective item.

3. Condition of Items

To qualify for a return, the item must be unused and in its original packaging.

4. Proof of Purchase

A receipt or proof of purchase is required to process your return.

5. Return Process

To initiate a return, please contact our support team at inquiry@smilefactoryus.com. Our team will provide you with further instructions on how to return your item.

6. Shipping Costs

Customers are responsible for paying the return shipping costs. Shipping costs are non-refundable.

7. Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

8. Exchanges

We do not offer exchanges. If you receive a defective or damaged item, you may return it for a refund and place a new order for the correct item.

9. Damaged or Defective Items

If you receive a damaged or defective item, please contact us at inquiry@smilefactoryus.com. We will provide you with instructions on how to return the item. Damaged or defective items can be replaced at no additional cost to you.

10. Contact Information

If you have any questions about our return policy, please contact us at:

Email: inquiry@smilefactoryus.com

Thank you for shopping with Smile Factory. We appreciate your business and are here to assist you with any issues you may have.