Effective Date: June 22nd, 2023

At Smile Factory, we aim to provide efficient and reliable shipping services to ensure your products reach you in a timely manner. Please review our shipping policy below.

1. Shipping Locations

We ship our products worldwide. For a limited time, we offer free shipping within the United States. Additional shipping charges apply for international orders.

2. Shipping Methods and Carriers

We ship all orders via USPS to ensure timely and secure delivery.

3. Shipping Rates

–  United States: Free shipping for a limited time.
– International: Additional shipping charges apply, calculated at checkout based on the destination.

4. Processing Time

All orders are processed and shipped within 24-48 hours of being placed.

5. Delivery Time

– Domestic (United States): Estimated delivery time is 5-7 business days.
– International: Delivery times vary by destination. You will receive an estimated delivery time at checkout.

6. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can track your order using the provided tracking number on the USPS website.

7. Handling Time

We do not have a cut-off time for same-day or next-day shipping. All orders are processed within 24-48 hours regardless of the time they are placed.

8. Shipping Restrictions

We have no shipping restrictions. All products are eligible for shipping worldwide.

9. Lost or Damaged Shipments

If your shipment is lost or damaged during transit, please contact us at inquiry@smilefactoryus.com. We will replace lost or damaged items at no additional cost to you.

10. Contact Information

If you have any questions or concerns about your shipment, please contact us at:

Email:
inquiry@smilefactoryus.com

Thank you for choosing Smile Factory. We are committed to providing you with excellent service and support.